Associate Tech Service Desk

About the role

The Associate Tech Service Desk role involves handling routine IT support tasks under guidance. You will assist users with first‑line issues, troubleshoot hardware, software and network problems, manage service requests, and ensure tickets are resolved while adhering to security and service‑level policies.

Responsibilities

• Provide first‑line user assistance, walking users through steps to restore functionality.
• Troubleshoot hardware, software, and connectivity problems using remote access tools.
• Escalate complex incidents to second‑ and third‑level support teams.
• Process end‑user service requests such as software installations and account administration.
• Maintain ticket lifecycle from creation to closure, keeping users informed of status.
• Follow Service Desk, desktop, peripheral, and security procedures.
• Contribute to the Service Desk knowledge base and support SLA compliance.
• Assist with special projects as assigned.

Eligibility

• High School diploma or GED.
• Less than one year of relevant experience.

Skills

• Software troubleshooting
• IT support
• Hardware troubleshooting
• Service desk operations
• Remote support tools
• Connectivity troubleshooting
• Windows operating system
• Ticketing systems
• Software installation
• Networking basics

Benefits